NJvV
Nolla Janse van Vuuren

1 reviews | Active since Dec 2018

14 Dec 2020, 17:30

BAD SERVICE

The worst insurance company I've ever had to deal with.Vehicle and equipment get's ******.I as the client had to do all the work and inform them about at what polive pound the vehicle is.Send them the cctv footage of the *******.Give them the case number but they don't know at what police station I opened the claim.The assesor does the as*****t of my vehicle but he is doing it from Bloemfontein and the vehicle is in Benoni at the panelbeaters.Give them the value of the equipment ******.Approve my equipment claim.Waiting for 4 weeks now and they deposit the money into the wrong account after I send them the correct documentation.Still no payment.

0
Replies (3)
Western National Insurance
Western National Insurance's reply15 Dec 2020, 07:41
Official
Good day Nolla,
We apologise for your poor experience and have raised this issue internally to assist with having it sorted out. 
 Would you please provide us with an email address and contact number so that a consultant can be in touch? Regards,Western National Insurance
Western National Insurance
Western National Insurance's reply15 Dec 2020, 12:49
Official
 Dear Nolla  Kindly accept our apologies for the delay experienced and we thank you kindly for your assistance in the claims process. We will investigate your mentioned experience and make contact with yourself in the process Regards Western National Insurance Company Ltd 
Western National Insurance
Western National Insurance's reply17 Dec 2020, 12:46
Official
 Dear Nolla  We have been informed that this matter has been discussed with you and all is in order. If you need any further assistance, please let us know.  Regards Western National Insurance Company Ltd