Extremely unhappy customer

I am frustrated, I bought a Polo Vivo Sedan in May 2021, some time in June the police picked up that it is registered as a Hatch back. I reported the matter directly to my sales lady Cari who happens to be a manager there and she promissed to sort it out. I have been waiting since then and no results. I even got fed up of doing follow ups because I am not getting anything and no body is coming back to me with updates.

What frustrates me the most is that I phoned Cari and asked for a manager and I told her that I want to complaint about her service, she told me that she is the manager and she gave me a customer service E-mail address so I can write my complaint. I wrote my complaint on 07/02/2022 till today nobody as ever came back to me.

What upsets me the most is that I have had a couple of encounters with the traffic police officers and they wanted to in pound my vehicle for this error and I had to pull some strings and I have already lost R5000 in total and I want it back. I don't know what to do with those people and that car anymore.