Your order wil be "just one of thousands" they receive

If you don't want your order to "just be one of thousands" that they receive, I'd recommend another supplier.

I placed an order via their website, and received a notification that my order was being packed after payment was received. That is where all communication stopped. I phoned a few weeks later to find out where my order was, and was informed that it was ready for collection. After waiting for over 40 minutes to collect the order, I was informed that items were now out of stock and that they were unable to fulfil it. "My order must have been missed". I can either get store credit, or a refund.

While I fully acknowledge that I could have engaged with them sooner about the order not being fulfilled, I do feel that the responsibility of fulfilling orders and communicating with customers is the onus of the business - especially one who has already taken payment for the good and "receive thousands of orders". I am disappointed in the lack of customer service, accountability, and responsibility in communication and delivery of product and service.

When I asked what had happened, I received nothing but a shoulder shrug, no sincere apology, and blame for taking too long to collect an order which was never packaged, nor ready. The lack of consideration and accountability shows no care for their customers, or for the business as a whole.

To my fellow small business owners - we deserve more than being viewed as "just one of thousands" of orders they receive. I will be supporting one of the many other great sublimation blank suppliers.