Struggling to get order

I placed my order online precisely 10 days ago. I have sent 5 emails and never received any reply. I have called 5 times and not once could they tell me "you have to send your courier". Every time it was just "it is out for delivery". This morning when I called after asking for a tracking number they only told me that I need to send my courier. Worst service ever and I will definitely not be using them again.