Service at West Rand Sublimation Supplies

Can I start by saying I love Westrand Sublimation Supplies and they are surely my preferred provider - but this time I was really disappointed in the service that I got! I bought an Epson Sublimation Printer from them with the understanding that it was going to work as soon as installed on my PC. Nobody told us that we need to have special software for the printer to work - it is available for an additional R999 (only informed about that when I started with my struggle to print)! When I complained, I was told that I had to read the info on the "Support" page under "Learning Centre" or under "Epson ICC Color Profile". This is not being mentioned in the catalog together with the printer at all. I don't think anybody read all that info BEFORE buying a printer. It was also said that I could go further with my complaint, as I made the order Online, thus, accepting all the conditions. I did not pay Online - I paid in the shop! Maybe they must tell the clients before buying the printer that they have to be sure that they have the correct software available, or they must add this info together with the printer to the catalog. I think that would be more fair trade!