Shockingly poor service

My vehicle was booked in on the 5th of June 2023. Slight damage and was promised that it should be longer than a week. After numerous calls from myself and my insurance company trying to get some honest feedback, i am to date still without my car and no nearer in knowing what is going on. Shane is of no help whatsoever. I was told that all his customers are making their problems his. I mean seriously what kind of customer service is this. No-one responds to emails or calls back. 42 days without my vehicle and no indication of when i will receive it back. I have heard its in assembly, then at spray painting, then awaiting a part, then my insurance apparently didn't come back to them. Constant excuses and quite frankly their website says their values are "Integrity, Respect, Excellence and Passion". There has been none of this portrayed in their dealings with me. The only person who has had any sort of customer care has been their receptionist who quite honestly isn't paid enough to have to put up with the abuse she must face daily from upset clients.