Pathetic Service!!!
<p>My Car (Chery Tiggo ) was brought into your centre last year through our insurer - ABSA iDirect. </p> <p> </p> <p>Firstly, the service we received was pathetic – Gerhard and Monique are full of empty promises, they promise to return calls and don’t which is utterly disrespectful. On one day I called about 4 times every hour and she kept telling me “I am just running quickly to check I will call you right back”. She never called me back. You guys have a statement in your reception area, they clearly DO NOT buy into that – because they could not care any less about your clients. After making numerous phone calls to Gerhard who is the GM at this panel beater, I finally got my car back yesterday and needless to say I am disgusted in the condition it came back in.</p> <p> </p> <p>The damaged part was replaced, the assessor quote was approximately R1500.00 and Gerhard quoted me approximately R1200.00. When we arrived to collect our vehicle, we were greeted with a massive surprise of almost R1900.00 and guess what the finance lady and the car wash people knew absolutely nothing about us coming to collect the car. No invoice was sent prior and no one even told us that there was no card facility. You can imagine the terror and disappointment I was subjected to.</p> <p> </p> <p>As we had no other choice, we do an EFT and take the car home. When I get home I notice that the water nozzle that sprays water onto the windscreen is missing and that one of the center console clips are broken. The nozzle was clearly there when the assessor had taken photos of the vehicle on your premises before the car was worked on. I am wondering now if my car was there since last year and took them 3 weeks from when they opened it to fix my car because they might have been taking parts off?</p> <p>My car keys are also damaged, all the keys and key rings are rusted as is these keys have been outside the entire time. My remote also does not work. I just spoke to one of your guys "Shadrick" who also just told me so much nonsense I really cannot believe the level of service given. </p> <p>I cannot believe this is what happens when you send your car in to be fixed, I am extremely frustrated, highly annoyed and thoroughly disappointed with not only the service I received but the condition in which my car was given back to me.</p>