How long does it take to repair a car - until eternity!

How long does it take to repair a car - at WRPB you have to wait until doomsday! Care was booked in on 5 September for a minor job and was promised to be ready the "next Friday". "Next Friday" has come and go, the Friday after "next Friday" has come and go, and I still do not have the car or any feedback on progress from them. All I want to say is: "People, think twice before taking your car to West Rand Panel Beaters unless you are willing to wait until eternity!