SE
Sarah E

1 reviews | Active since Jun 2015

30 Oct 2021, 15:57

WestPak Lifestyle Store Pavilion

I contacted WestPak Lifestyle at the Pavilion Shopping Centre at least 3 times since September regarding their special on the Kid's plastic table and set of four chairs for R200. The special ran until 10th October. Each time I was told that they were sold out on the tables and chairs and were awaiting new stock. The last 2 times I called (my last call being on the 4th October) I was asked to leave my name and number as they were unloading new stock and I needed to leave my details to reserve the two sets that I wished to purchase. Despite leaving my name and number on both occasions, no one bothered to call me back and I had a family emergency and was not available to call thereafter until after the special was over on 10th October 2021. I was very disappointed with such poor customer service, especially since WestPak has always enjoyed a good reputation from my days living in Joburg and being fami**** with their stores in Gauteng. I would hate to think that standards have dropped so drastically after all these years.

0
Replies (1)
Westpack Lifestyle
Westpack Lifestyle's reply31 Oct 2021, 13:36
Official
Hi Sarah, we would like to look into and address your experience at our store. Could you please send us your contact details by calling our head office or emailing experience (at) west pack lifestyle (dot) co (dot) za