WEST PACK HARTBEE****RT POOR CUSTOMER SERVICE

WEST PACK HARTBEE****RT POOR CUSTOMER SERVICE

Today I was at the NEW West Pack Hartbee****rt store to shop for items I saw on promotion on their website. When I had finished shopping I decided to check the prices that were advertised on the website as the prices on the shelf did not match as per advertised.

After been told these items are not on special I requested to speak to the store manager about the advertised specials on the website, we even googled the website together to confirm that these items are on the website under the heading "ON PROMOTION".

As this was validated he proceeded to phone his regional manager about this issue with the promotion items, he then got back to me and told me this is not for this store.

I asked him how this is possible as the website does not say it's stores specific, as to the promotions advertised on it. I then asked for the two regionals managers names and telephone numbers so I could contact them and he told me he is not allowed to give them to me. How is this possible as that is what they are there for, to handle customer complaints that the store could not solve. Without customers, there would be no store.

Then I proceeded to ask for his full name and surname and was also told that he was not obliged to tell me. The attitude and unpleasant shopping experience at West Pack Hartbee****rt " which is the first time shopping at one of these stores" has put me off for life.

The poor thing is the deception and dishonesty of advertised items on West Packs website that are not honored at store level leading people to come and buy under false advertising.

Regards Shane Paulsen