Terrible service at Westpack Petzone Highveld Centurion - avoid

This shop does not seem to be managed at all. Staff do not know the prices and when they try to call the manager, no'-one answered. Tried to return an item I bought only two days before - the stagg has no access to the system to give refunds. The phone does not work as apparently no one pays the bill. The manager cannot be reached. This shop is terrible and puttting the chain to shame. They also do not honour the group's refund policy and are extremely overpriced, and seem to sell items as new that has a lot of wear and tear. Will never support any of the Petzone branches again due to this awful experience.