SOUR EXPERIENCE AT WEST PACK LIFESTYLE

I purchased some sour worm sweets about a month ago at the new West Pack Lifestyle store at The Terrace on Pretoria Road. They were far from sour, in fact just ordinary. Two weeks ago I visited the same store and there were two gentleman, who appeared to be managers. I raised the issue and the only comment I got from one, while pulling a sour looking face, was you had better find someone sour then. I did not appreciate his remark. Is that how managers have been trained to treat customers who raise a complaint. I feel reluctant to not only visit that sore but any West Pack Lifestyle store. Shame on you. Regards Peter