Potential Credit Card *****

I went to WestPack Lifestyle Fourways Branch on the 6th of January 2021. After I have swiped my credit card and received my approved transaction slip, their till point froze. The teller said I had to pay again. I refused and not only showed her my SMS notification from my bank, but I logged into my online banking, showing proof that the amount was debited off my account. The branch manager Debbie, insisted it declined after showing her the proof as well. Debbie insisted I had to pay again. I told Debbie but you going to debit me twice to which her exact response was: "your bank will refund you eventually" Debbie promised the account will be refunded and that she will call me within 24 hours. Needless to say Debbie never called and I phoned WestPack Lifestyle after 48 hours and after the amount went off my bank twice. I have in the meantime spoken to another manager Roy who politely told me that he instructs his tellers to debit the cards twice when the system freeze up, and that they have this issue for the past 2 years. Seriously? And nobody ever bothered to fix the system (as this is clearly a WestPack Lifestyle system issue and not the credit card machine). Debbie finally gets back to me and tells me I should come back to the store so they can refund my card. (really? cause I have nothing else to do with my time, but wait, my proof on the day of purchase wasn't good enough. Maybe that's the only way they can get enough people to visit their store, who knows?) Despite the major inconvenience (as I do work and can't be at WestPack Lifestyle's peck and call) I eventually get my husband to drive back and get them to refund my card. But O yes, you guessed it. Dear Debbie doesn't know how to do a credit card refund and puts the amount through as a minus figure on the credit card machine, automatically creating another purchase. Now this transaction has gone off for the 3rd time! Phone WestPack Lifestyle again. I have to wait until next week Monday as Head Office is closed on weekends. Neatless to say, management argues with me again. O this is the best "the slips says refund, so you got your refund" (not if you put the amount on the credit card machine in the wrong way around) Monday morning 11th January 2021, I get a call from WestPack just for me to go through the explanation again. O we have to contact Head Office,we will come back to you. You bet, never got the call. By now I am fed up. Got into my car, drive back to the store for the 4th time. Sorry but there is nothing we can do at store level (this is now Manager Claude). You can write the complaint right here in store. Well they must have so many complaints as the keyboard in the store barely works and after frustration and just having enough, I thought I would rather revert to Hello Peter and Facebook. What a shame. I think this calls for a Forensic Audit. How is it possible to have a system error for the past 2 years and then have a don't care attitude. Debiting customers accounts twice (or 3 times) is pure *****!!!