PATHETIC AND UNACCEPTIBLE SERVICE

<p>I REQUESTED A QUOTE AND AVAILABILTY ON WHEEL BINS 240L IN VARIOUS COLOURS FROM THE NELSPRUIT BRANCH.</p> <p> </p> <p>As per the sales person Lisa she said that they had all the colours in stock in the quantities that we needed. I then requested the performa invoice and made the EFT payment for the 3 green, 1 red and 1 yellow bins. I gave them the POP on the 29th March 2017.</p> <p> </p> <p>So then they said they had no green and yellow in stock. Which I said ok fine, please order it in. Just get back to me regarding an ETA. Which she tried to call me at 6pm at night. I called her back the next morning asking for the ETA. She said that they would get it in the next week. I was fine with this.</p> <p> </p> <p>Next week came, BUT NO BINS!!!! They sold it to someone else. They didnt even have the decency to call me. I called them to ask where the bins are. Again she said no she will get back to me regarding the ETA. WHICH SHE STILL DIDNT CALL ME BACK IN TWO DAYS! Again I had to call to follow up. STILL NO ETA. Eventually the Friday when I called she said that she would receive it this Tuesday the 11th April and that she would call me as soon as it comes in. WHICH SHE DIDNT CALL ME!! I called her end of day yesterday to ask if it came in, she was not there so I left a message that she should call me. She has not called me untill now Wednesday 12th 5pm. I had to call again today to ask about it. I did however call this morning to ask, she was not there, so I asked for the manager to help me. He said that he will call me back later today. WHICH HE ALSO DIDNT CALL BACK. An hour ago I called again, a lady named Gina helped me, she said that the red and green bins are there I can collect. However the yellow one I will recevie next week.</p> <p> </p> <p>So basically my complaint is that they make empty promises on stock levels and stating they would call me back everytime, which they never did. No customer service!!!</p> <p> </p> <p> </p>