No service

On Sunday the teller swiped my card 3 times for 1 transaction after me advising that the transaction went through. She confirmed if the transaction goes off 3 times on my account they will refund me. I am having endless problems to get my money back. It is just costing me money. I have to keep loading airtime to do follow ups with them. I have to now pay for bankstatements.***. They owe me money and now I must just keep dishing out money which I really dont have. This was their incompetence and I must just keep following up and asking for MY money back.