No Customer Service

Good morning Sir/ Madam. I wish to lay a complaint on response from Wespack. In July 2018 we ( EdenPark Body Corporate ) purchased 19 chairs from WesPack Karaglen retail shop. We could not test these chairs as it gets used on seasonal times only. In December 2018 we booked the clubhouse out for functions from the EdenPark residents . 5 (five ) of the chairs we purchased from you were broken at the exact same spot which means the chairs is not made good. Zena Abrahams ( Trustee of EdenPark complex ) went to Louie at Karaglen retail shop to explain to him on 19 January 2019. He then said that she must bring the five chairs back and he will replaced it. I ( Mr. Willie Badenhorst also trustee of EdenPark complex ) took the chairs to Wespack at Karaglen to get it replaced on 21 January 2019. Mrs. Lydia at Wespack informed me that it cannot happen that way and she needs to send photos to head office to get permission which she did immediately. I went back to Mrs. Lydia on 30 January 2019 as I did not get answers from her. She told me that head office did not come back to her and send another message to Wespack immediately. It is the 2nd of February and no answer. Can someone please come back to me with an answer ( YES or NO ) If I do not get answer from WesPack it will leave me with no other option than to write to Hellopeter and explain my situation. We do all our buying from Wespack even in our personal capacity and I don’t think this is the way to treat a customer. I am waiting for your respose. Regards.

Willie Badenhorst ********** 485