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Paul R
1 reviews | Active since Mar 2009
22 Sept 2015, 15:03
*********** and rude
The management at Westpack Montana is ill-mannered, impolite, disrespectful and extremely rude towards clients.<br> My wife had tried to pay for goods with her ABSA debit card. (22 Sept R76,60, cashier ID Bonolo). The transaction showed a status of \UNSUCCESSFUL". The cashier and the manager treated us"
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Westpack Lifestyle's replyOfficial
20 Oct 2015, 15:36Hello mrx,
Good day Corleen,
As per telephone conversation
We try our best to settle matters away from social media.
I thank you so much for accepting my call, I work directly for Head Office, I have been with this company for 8 years and you can rely on me to correct this matter as far as I can.
I went to the Randburg store this morning after seeing your post on Facebook, I had a meeting with Manny, Eddie and Tia regarding this matter.
I have spoken to them that matters such as these should only be handled by Head Office and not on store level.
I do understand your frustration and understand that pins could have been missing from the supplier themselves.
To rectify this matter I have emailed the supplier directly, to ensure that there are pins in the particular product that is at mention.
I have also sent an email to all stores to ensure that all packaging and pins are correct at time of packaging.
Should any human errors still occur after this, could I ask you kindly to head to our Info counter and request the missing pins, as we keep extra stock in the storeroom and it will be quicker in that regard.
Warmest Regards
The West Pack Family
Good day Corleen,
As per telephone conversation
We try our best to settle matters away from social media.
I thank you so much for accepting my call, I work directly for Head Office, I have been with this company for 8 years and you can rely on me to correct this matter as far as I can.
I went to the Randburg store this morning after seeing your post on Facebook, I had a meeting with Manny, Eddie and Tia regarding this matter.
I have spoken to them that matters such as these should only be handled by Head Office and not on store level.
I do understand your frustration and understand that pins could have been missing from the supplier themselves.
To rectify this matter I have emailed the supplier directly, to ensure that there are pins in the particular product that is at mention.
I have also sent an email to all stores to ensure that all packaging and pins are correct at time of packaging.
Should any human errors still occur after this, could I ask you kindly to head to our Info counter and request the missing pins, as we keep extra stock in the storeroom and it will be quicker in that regard.
Warmest Regards
The West Pack Family
Westpack Lifestyle's reply20 Oct 2015, 15:36
Official
Hello mrx,
Good day Corleen,
As per telephone conversation
We try our best to settle matters away from social media.
I thank you so much for accepting my call, I work directly for Head Office, I have been with this company for 8 years and you can rely on me to correct this matter as far as I can.
I went to the Randburg store this morning after seeing your post on Facebook, I had a meeting with Manny, Eddie and Tia regarding this matter.
I have spoken to them that matters such as these should only be handled by Head Office and not on store level.
I do understand your frustration and understand that pins could have been missing from the supplier themselves.
To rectify this matter I have emailed the supplier directly, to ensure that there are pins in the particular product that is at mention.
I have also sent an email to all stores to ensure that all packaging and pins are correct at time of packaging.
Should any human errors still occur after this, could I ask you kindly to head to our Info counter and request the missing pins, as we keep extra stock in the storeroom and it will be quicker in that regard.
Warmest Regards
The West Pack Family
Good day Corleen,
As per telephone conversation
We try our best to settle matters away from social media.
I thank you so much for accepting my call, I work directly for Head Office, I have been with this company for 8 years and you can rely on me to correct this matter as far as I can.
I went to the Randburg store this morning after seeing your post on Facebook, I had a meeting with Manny, Eddie and Tia regarding this matter.
I have spoken to them that matters such as these should only be handled by Head Office and not on store level.
I do understand your frustration and understand that pins could have been missing from the supplier themselves.
To rectify this matter I have emailed the supplier directly, to ensure that there are pins in the particular product that is at mention.
I have also sent an email to all stores to ensure that all packaging and pins are correct at time of packaging.
Should any human errors still occur after this, could I ask you kindly to head to our Info counter and request the missing pins, as we keep extra stock in the storeroom and it will be quicker in that regard.
Warmest Regards
The West Pack Family