Horrible Service from Tumi at West pack Wilrogate

I am extremely disgusted by the service I received from Westpack Wilrogate this afternoon. As a regular customer that has spent thousands at the store ( happy to share my personal and business card number for you to validate my spend) I expected better service. and fortunately hadf received better service until this afternoon. Tumi who needed to assist with the simple task of inflating balloons that we purchased had the audesity to give us attitude and urgue with us when we ask if she was going to assist as one of her colleuges had called her a couple of times to come assist. In addition to this, when a customer came who seemed to be fami**** with her, she countinued to express in sotho how fustrated she was and how we have upset her. Making it clear that we hear her, well she was not wearing her mask the entire time which was also disturbing given the current Covid-19 Crisis but that I assume the store manager will address as if the staff members are not going to wear their masks and have them around their neck as a tick box, it defeats the purpose of having sanitizers at the door. In attempt to remove ourselves from the toxic space and so we do not have an altecation, we went to the gift store next door. Given that she started inflating the ballons at a speed of a snail ,we assumed we would gikve her sufficient time, To our surprise when we came back she had deflated the ballons. Given that we were desperate for the balloons we had to wait a further 15 - 20 min for her to inflate them again. As a regular client, I refuse to change stores due to the service received, I ask that you address my concerns and please that you have camera's at the store so will be able to validate my experience. Look forward to hearing from you and receiving an apology.