KS
Keshna S

1 reviews | Active since Jun 2017

08 Jun 2017, 11:51

Horrible!!!

<p>I Have to honestly admid that I am extreamly dissapointed with Westpack. They had placed a price with a wrong description on one of their products. After asking one of the staff to show me where the product was they told me that the product was incorrectly priced. The price was only for the lid of the container and not the complete unit. How does any company place the following description on the price lable "SML STACK & STORE LID" and then tell me its only the lid for that price. I asked for a manager and when I spoke to the manager his body langauge and tone made me feel like I was a fool and couldn't even read. The best part was when he told me I was the first person ever to be confused by this! Should I take this as an insult as his the rest of his gestures were rather insuling? Before I took this to a public page I informed their headoffice about this sutuation and even send them a picture that clearly showed the misinforming description. The results form them was disturbingly poor. The lady I spoke to promiced that she would give me a call back. Its been two days and well, here I am still waiting for the call back. No offence but if a pricing mistake is the business's mistake why should I hear random excuses. Anyone who takes a product from Westpack, please double check the prices and make sure that their false advertising does not land up as your expenses!!! </p>

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Replies (1)
Westpack Lifestyle
Westpack Lifestyle's reply03 Aug 2017, 07:37
Official

Good day Keshna

Once again we would like to apologize however we did respond as per the email below:

"I would like to apologize once again for the inconvenience caused regarding the incorrect description on our system

I have discussed this with my senior management and unfortunately, I am not able to give the stack store and the lid at the price of R21.90 per set

However, the lid and the container is R78 together and I am able to give you R13 of per set (lid and container together) for a quantity of 5

Please view attached sales order quote

I do assure you that I have contacted my branch in Benoni and have escalated the matter of the manager’s attitude towards you

Please advise if the quote is in order and I can arrange this for you

Hope to hear from you soon