1 reviews | Active since Jul 2014
Harrassment from staff
Walked into a West Pack situated at the Twin City mall just to browse, get a feel for the store and see if my needs can be met here. The first thing that struck me was the overwhelming amount of stock that i can choose from. I was impressed but my experience was turned into an unpleasant one because i had to walk out without even seeing the rest of the store. I had a bunch of staff members greet and repeatedly ask me if i was ok. Thats nice but it quickly turned into a nuisance, to an extent that i felt targeted. I was made to feel like my intention was to *****. I found it offenseive how they kept on harrassing me, i didnt have a trolley nor did i take a basket, no items on me either!. I even told one guy that if i needed assistance i would ask for it but 2 minutes later another guy came to ask me if i was ok. With a big store like that, one would expect that the staff to greet a customer and let them be but be visible so that when i need to call someone for help, a staff member is nearby. Thats not how it happens here. Its like the staff is there to harrass customers into buying. They harrased me so much that there wasnt even a chance for me to buy on impulse. I wont bother coming back to this store and i would not encourage anyone else to go there.
Regards, West Pack Lifestyle Head Office
Regards, West Pack Lifestyle Head Office
