MT
Martin T

1 reviews | Active since Jul 2014

11 Dec 2021, 10:46

Harrassment from staff

Walked into a West Pack situated at the Twin City mall just to browse, get a feel for the store and see if my needs can be met here. The first thing that struck me was the overwhelming amount of stock that i can choose from. I was impressed but my experience was turned into an unpleasant one because i had to walk out without even seeing the rest of the store. I had a bunch of staff members greet and repeatedly ask me if i was ok. Thats nice but it quickly turned into a nuisance, to an extent that i felt targeted. I was made to feel like my intention was to *****. I found it offenseive how they kept on harrassing me, i didnt have a trolley nor did i take a basket, no items on me either!. I even told one guy that if i needed assistance i would ask for it but 2 minutes later another guy came to ask me if i was ok. With a big store like that, one would expect that the staff to greet a customer and let them be but be visible so that when i need to call someone for help, a staff member is nearby. Thats not how it happens here. Its like the staff is there to harrass customers into buying. They harrased me so much that there wasnt even a chance for me to buy on impulse. I wont bother coming back to this store and i would not encourage anyone else to go there.

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Replies (1)
Westpack Lifestyle
Westpack Lifestyle's reply15 Dec 2021, 08:15
Official
 HI Martin, thank you for flagging this with us. Please will you email us your contact details so our Head Office team can look into this further asap.  You can email us on experience (at) west pack lifestyle (dot) co (dot) za

Regards, West Pack Lifestyle Head Office