LH
Lynne H

1 reviews | Active since Dec 2009

20 Jan 2016, 08:47

Great Service !

I was looking for a specific dishdrying rack - after looking in the usual homeware stores & supermarkets, I found exactly what I was looking for at Westpack Lifestyle - in Randpark Ridge Branch but the wrong colour (on Sunday 18/01). I found Rita at the enquiries counter - explained what I needed - her response was that she was usually based at the Krugersdorp Branch and could she look on Monday 19/01 and come back to me. I gave my details and was quite prepared not to hear anything. <br> But - Rita did exactly what she promised, found the item in the Krugersdorp Branch, called me, kept it aside & I collected yesterday.<br> Rita, I hope your management knows just what a gem you are (you have restored my faith in customer service) and look after you well !<br> Kind regards

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Replies (1)
Westpack Lifestyle
Westpack Lifestyle's reply20 Jan 2016, 15:11
Official
Hello pook,

Good day Lynne,
Thank you very much for your kind words. I have already passed on the good news to Rita, she is smiling beyond words. I would like to thank you, for taking a moment to praise our company on the service we provided you with. We are so happy to hear that your needs were met and we always want our customers to be satisfied and leave with a smile.
We are extremely excited to her that her service was beyond your standards, and only hope that every experience with us is EXACTLY LIKE THIS.
We hope to see you soon in store again.
Thanking ... West Pack Lifestyle Family