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Cornelis H

1 reviews | Active since Nov 2014

04 Feb 2016, 12:50

Excellent customer service and attitude!!!

Shopping at WestPack is a pleasure.<br> Staff constantly offer help to locate items/help carry large items.<br> <br> I never get the feeling that staff are avoiding me.<br> Im frequently accompanied through the store if Im in a hurry&need to locate items.<br> Staff are extremely well trained. Each person knows the entire store.<br> I'm mom to a 9m old baby; since my pregnancy or now when I have my hands full with baby I frequently get such wonderful assistance that a staff member takes my trolley, helps me shop, unpacks+repacks my items at paypoint & even assists me to my car+loading!<br> This makes me feel so important, it's unheard of elsewhere.<br> WestPack sets the bar very high.<br> Shopping with a tired baby it's comforting running into West Pack knowing it will be fast&easy.<br> <br> Management is always willing to assist.<br> Once, looking for a simple plastic container, one colour seemed out of stock. They insisted on searching.<br> They climbed to the top shelves&searched boxes until finding it.<br> I've many similar wonderful experiences.<br> <br> Store hours are great, opening \too\" early, and closing \"too\" late.<br> I've never been rushed to be done with my shopping when it was closing time.<br> <br> Thank you for this new standard of service!"

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Replies (1)
Westpack Lifestyle
Westpack Lifestyle's reply04 Feb 2016, 16:35
Official
Hello Hopstaken,

Thank you very much for such an amazing compliment. We were very happy to hear that experienced our wonderful service and that shopping is a breeze at West Pack Lifestyle Kolonnade. We strive on a daily basis to improve our customer service and it is always wonderful to hear that we are succeeding.

We have emailed your compliment to West Pack Lifestyle Kolonnade to inform them of the amazing job they are doing.

We certainly hope that you will continue to receive the same service and that we do not disappoint

Warmest Regard
Marsie and the West Pack Family