Disappointing service

I was rather disappointed with the service we got from Wespack. There was an advert on Facebook with regards to plastic storage holders they had on special. We jumped to the opportunity and called our nearest Wespack, they had no stock. They suggested I call another. I did so and they argued that the holder were however not on special. I requested a number so I could send them the photos from the Facebook post. They then called me back and just told they do have stock. I asked them to keep me several of them and would be there to collect. In the midsts of all this I contacted Wespack via Facebook messenger and they only rep**** a day later. I showed them what I need and they told me the online team would contact me. A day later I asked when. So now it’s been 2 days. Then another day later they contacted my husband and he told them he was in a meeting they must please contact me. I’m still waiting. We did get the holders at the other shop but the lady who originally helped on the phone was rude and unfriendly to me on the phone and my hubby in store. My point is this. You offer something. You in the service industry, retail industry. So serve and give good service. We buy a lot from them in store. We love the stuff they sell. But this is not good service at all.