JH
Jaco Hamilton-Attwell
1 reviews | Active since Aug 2010
14 Jan 2016, 15:15
Cashier identifies fault in product
On January 13 I was at the store buying a composter. The lady at the till (whose name I did not get, but she has a burn scar on her face) informed me that my composter is missing parts. I was confused with her comment, but she told me that it needed a door. She then went somewhere to organize the part. <br> <br> While I was waiting I noticed that the composter is missing documentation. Another gentleman approached me and I informed him of the missing documents. A few minutes later he returned with the documentation and the door for the composter.<br> <br> We have always received great service at West Pack, but that was very special. Thanks!
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Westpack Lifestyle's replyOfficial
15 Jan 2016, 11:31Hello jacove,
Good day Jaco.
We thank you for your sincere kind words about our service.
The person whom you are referring to is Patricia.
We try train our staff to excel in customer service, and we are happy to hear that they went out their way to complete your shopping experience with us.
It is not often that people offer their compliments and go out their way to give us feedback, we truly appreciate it, as it gives us an indication of customer service in our stores.
We hope to see you soon in our stores and hope you have many shopping ventures with us, that satisfy your experience always.
Happy Shopping
Kind regards West Pack Lifestyle Team and Head Office
Good day Jaco.
We thank you for your sincere kind words about our service.
The person whom you are referring to is Patricia.
We try train our staff to excel in customer service, and we are happy to hear that they went out their way to complete your shopping experience with us.
It is not often that people offer their compliments and go out their way to give us feedback, we truly appreciate it, as it gives us an indication of customer service in our stores.
We hope to see you soon in our stores and hope you have many shopping ventures with us, that satisfy your experience always.
Happy Shopping
Kind regards West Pack Lifestyle Team and Head Office
Westpack Lifestyle's reply15 Jan 2016, 11:31
Official
Hello jacove,
Good day Jaco.
We thank you for your sincere kind words about our service.
The person whom you are referring to is Patricia.
We try train our staff to excel in customer service, and we are happy to hear that they went out their way to complete your shopping experience with us.
It is not often that people offer their compliments and go out their way to give us feedback, we truly appreciate it, as it gives us an indication of customer service in our stores.
We hope to see you soon in our stores and hope you have many shopping ventures with us, that satisfy your experience always.
Happy Shopping
Kind regards West Pack Lifestyle Team and Head Office
Good day Jaco.
We thank you for your sincere kind words about our service.
The person whom you are referring to is Patricia.
We try train our staff to excel in customer service, and we are happy to hear that they went out their way to complete your shopping experience with us.
It is not often that people offer their compliments and go out their way to give us feedback, we truly appreciate it, as it gives us an indication of customer service in our stores.
We hope to see you soon in our stores and hope you have many shopping ventures with us, that satisfy your experience always.
Happy Shopping
Kind regards West Pack Lifestyle Team and Head Office