LW
Louisa W

1 reviews | Active since Feb 2018

15 Feb 2018, 19:48

Amazing Service

I just want to compliment your store on the great staff you have and the great service I received from them this afternoon. I visited your store with my 4-month-old baby, pushing the pram while pulling the trolley. I had three separate shopping lists, so I knew it’s going to take a while. I’ve done shopping like this (pram & trolley) before, but never received any help.

Shortly after I’ve stepped into the shop your staff member, LUYOLO, approached me and asked if he can assist me. I mentioned some products I needed and he told me where I can find it. But then he started to take over the trolley and said he will help me with my shopping. Something that would have taken me at least half an hour or more, took less than 15 minutes!

Another staff member also assisted us a lot in the stationary aisle (I didn’t get his name). The two men, together with the ladies at the till, really made my shopping a pleasurable experience. Sadly you don’t get this kind of service anymore.

Please share my appreciation with your staff!

0
Replies (3)
Westpack Lifestyle
Westpack Lifestyle's reply21 Feb 2018, 14:02
Official

Dear @Squeeza,

Thank you so much for taking the time to share your customer experience with us. We are so happy to hear that our team could provide you with the kind of great service you deserve.

We have shared your feedback with our West Pack Express 14th Avenue management team and staff - they were thrilled to hear they could assist you and make your shopping experience more enjoyable.

Warmest regards,

- Roxy

West Pack Lifestyle Head Office

***

www.westpacklifestyle.co.za

Westpack Lifestyle
Westpack Lifestyle's reply21 Feb 2018, 14:02
Official

Dear @Squeeza,

Thank you so much for taking the time to share your customer experience with us. We are so happy to hear that our team could provide you with the kind of great service you deserve.

We have shared your feedback with our West Pack Express 14th Avenue management team and staff - they were thrilled to hear they could assist you and make your shopping experience more enjoyable.

Warmest regards,

- Roxy

West Pack Lifestyle Head Office

***

www.westpacklifestyle.co.za

Westpack Lifestyle
Westpack Lifestyle's reply21 Feb 2018, 14:02
Official

Dear @Squeeza,

Thank you so much for taking the time to share your customer experience with us. We are so happy to hear that our team could provide you with the kind of great service you deserve.

We have shared your feedback with our West Pack Express 14th Avenue management team and staff - they were thrilled to hear they could assist you and make your shopping experience more enjoyable.

Warmest regards,

- Roxy

West Pack Lifestyle Head Office

***

www.westpacklifestyle.co.za