Blyde lagoon it’s all a ****

The Blyde lagoon is a ****. I booking with them via booking.com and around 4 to 5 pm the owner of the apartment calls and tells me the apartment we booked has a plumbing issues so he’ll give an alternative apartment. He gave unit 452 block 40. I was with my family when we got there and a 1 year old kid. That unit was traumatising its nothing like the pictures on booking.com. The linens were torn and curtains were dirty broken mirrors bathrooms lights not working. In the kitchen we found g-strings in the cupboards the fridge is leaking the beddings were dirty and smelly the base had blood stains. The cupboards in the bedrooms had 25L containers and dirty blanket I have pictures of everything. I booked for 3 nights from 6 October to 9 October for R8505.00 I called booking.com and explained everything they said will call me back. I left that apartment and went on to look for a place to sleep for the night with my family. The next morning I call the owner again since he hanged up on me the previous night he was so rude to me and told me I won’t get my refund. I talked to booking.com they only refunded me 1200. I can’t believe I was ****med and booking.com is doing nothing about it they are allowing it.