Conflicting invoices and unresponsive hospital billing Department

⭐☆☆☆☆

I am writing this review with great frustration regarding the accounts department at Wesfleur Hospital.

In December 2025, I received two separate invoices for differing amounts — R368.80 (dated 13 December) and R322.50 (dated 31 December). On 16 February 2026, I sent an email to the hospital's accounts department — using the email address printed on their own invoice — requesting clarification on the correct outstanding balance and enquiring about a payment arrangement.

I received no response.

Shortly thereafter, I received a pink letter of demand dated 10 February 2026, threatening civil prosecution via the magistrate's court and listing with the debiteure gazette — for yet another amount of R123.80, which differs from both previous invoices.

I am a willing patient. I have never refused to pay. I simply needed to know the correct amount before making payment. Instead of receiving a straightforward reply to a reasonable email, I was met with silence followed by legal threats.

Wesfleur Hospital should honour the communication channels they themselves provide to patients. An unanswered email and conflicting invoices are no basis for a letter of demand. I still await the correct and total amount outstanding so that I can settle this matter.