Wsbank RT46 - 644335

Over the past few months, it has been nothing short of a nightmare dealing with Wesbank and Flow centric whom I assume is their selected partners in the RT46 tender awarded to Wesbank. My reason for sharing this horrific experience is that to date it has not been sorted out. Getting paid for invoices submitted is a nightmare especially older invoices. Calling the call center is a total waste of time as I hold on for up to 40min at a time being transferred from one person to another where either they cannot can assist with the problem or just plain wont. You get passed on to the next available person on the list never speaking to the same person twice and still reciting the same story for hours, days and months on end. The best part is that we are requested to send the invoices through every single time. So, with hundreds of emails sent over time according to their “System” they are still waiting for the signed invoices. *********** does not begin to describe the persons answering at the call center. It has come to a point where we can no longer afford to stay silent. Every promise we have received has come to nothing. The word “Processing” has a new meaning in our dictionary. After talking to numerus “Higher up” so called managers we are still no closer to getting paid.

#4293 06/12/2024 - R 35 964.19 #4305 15/10/2024 - R 11 953.39 #4275 24/09/2024 - R103 772.76