Wesbank Merchant invoices

I've been trying to get my invoices paid for the past weeks, but I'm facing significant delays and inconsistent communication. Every time I call I'm given a different reason or promise, such as it's been paid or it will be paid tomorrow. This is frustrating and unprofessional. I'm being bounced from one person to another, and it's unacceptable that I need to chase after payments for completed work.

The call centre is a complete waste of time very ***********. I've been on hold for over 50 minutes, only for the call to hang up automatically without resolving the issue. Getting invoices paid is a nightmare. There's no way to escalate the issue, just empty promises worse their consultants don’t even know what the turnaround time is .I've submitted all required documents, including signed invoices I'm unsure what's causing the delay. I expect timely payment for my services without having to constantly follow up.

MERCHANT CODE 803618