1 reviews | Active since Jul 2017

28 Jul 2017, 08:58

BAD SERVICE AND CUSTOMER SERVICE

<p>I experienced a situation where I urgently needed legal advice and representation, my first thought was to contact Werner Boshoff Atorneys.</p> <p> </p> <p>Firstly the reception guy answered and made weird noises and sounded as if he was on something ( highly unproffesional ).</p> <p>I explained to him what I need and I want to make an appoinment ASAP. He said he will find out from Werner Boshoff which is the Attorney and the Director of the company , He came back and said Werner is busy with client but will call me in 10 minutes</p> <p> </p> <p>I called them after more than an hour back and said I still didn't receive any call, he said Werner will call me before end of the day.</p> <p>I called them the next day after still not receiving a call or appointment datefrom them, then I heard that Werner actually wasn't busy with clients but he didn't want to give me a call because he doen't want to focus on new clients.</p> <p>I was shocked and the reception lady was so embarrassed she appologised and gave me a few options of other attorneys, and they helped me and gave me advice within 30 minutes.</p> <p> </p> <p>I am very unhappy and dissipointed in the service I got from Werner Boshoff Attorneys , I will NEVER recommend them to anyone.</p> <p>Please don't waste your time to even call or visit them.</p>

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Replies (1)
Werner Boshoff Attorneys
Werner Boshoff Attorneys's reply28 Jul 2017, 11:35
Official

Dear Mr Vos

We take note of the contents of your complaint.

Without replying to each and every one of your allegations, we confirm that we did indeed inform you that we do not specialize in the field that you needed legal advice in.

Which is why our receptionist, your friend Anelize De La Rouviere, provided you with alternative numbers of attorneys that would be amenable to assist you in that regard.

We take your review very serious as we have countless of positive reviews from our happy clients and will this complaint be taken up with the personnel involved in this regard.

Regards

Werner Boshoff Inc