WENDY FACTORY EXPERIENCE

They butter you up with lots of emails before the deal is done. Lots of documents to sign and only helpful until once the final payment is made, you get a substandard/ incomplete structure and you get ignored when you notify them of their incomplete work. This wendy house was not right from day one. The team arrived at the end of the day and were rushing to get the wendy house assembled. The checklist was signed and still a good review was given on the notes. However, the next day when we had a proper look, the doors were not aligned and the solution from them was cheap latches. Now in the rainy season, the wendy house is leaking. This is because the roof is too short and does not overlap so the water flows in (This is on light rain). I reported this with video proof and pictures on whatsapp but the messages are just read and not responded to (I must say the after sales service\ customer service is pathetic). Now it is almost a month later, raining often and nothing is being done? The window is also built cheaply and loose but its no sense reporting this if they cant give feedback and resolve a problem with the roof? Disappointing and frustrating. Called 3 weeks later, was told I would get feedback but as usual, no feedback. I called again and was told I will be charged for a warranty claim and was told "Its clients like you who sign and two days later complain - Why didnt I notify them after inspecting the Wendy house the next day" with the phone dropped in my ear and blocked on whatsapp. Even after admitting on the phone the zinc is short, I must still pay for a warranty claim (Apparently a short roof is fixed under warranty claim)? Refusing to fix faults with the installation and ignoring customers once they get their money seems to be a common trend with this company as per other reviews. Rather give your business elsewhere. Dont make the same mistake I did without proper research of the company. Make sure you read the reviews on Google and Hello Peter first. By the way, their "Specials" seem to be always running. Takes them forever to deliver and not worth the wait. No Quality of service, No work ethics and no integrity.