Toxic businesses don't respond well to boundaries.

Executive summary: Wendy factory sells average Wendy’s but their aftersales service leaves much to be desired. Try them at your own risk.

After 6 months of waiting for an issue to be resolved by Wendy Factory it was ‘shoot’ or get off the pot time today. Turns out Wendy Factory sure knows how to ‘shoot’ the bed.

Wood warps.. we get it. It’s a natural material and when you use wet wood in your wendy, it’s only natural that over time it may warp as it dries.

In October 2021, two weeks after we signed off on the installation of our wendy this happened to us. The double doors warped to the point of not being able to close.

I contact wendy factory and asked if this could be rectified. After painfully slow correspondence they eventually gave a non-committal answer that they don’t know why the doors warped so couldn’t cover it under their warrantee.

I said, ok fine. I understand. I’ll pay for the repair. When can you come fix it?

They said, we’ll let you know…

And after 6 months of ‘don’t call us, we’ll call you’. I was still waiting for them to come repair it.

I was diligent and polite, following up during the period, asking when they will condescend to assist me. And the excuses and fobbing off just kept coming.

“We’ll come when our big projects are done. We are suuuuper busy right now. The lady that was dealing with your issue went on maternity leave. We are understaffed. We receive hundreds of WhatsApp’s a day, how can we possibly be expected to respond to all of them?!“

So today I put my foot down. Either come fix it, or tell me you can’t. And boy did they not take that boundary well. After receiving some aggressive choice whatsapp messages from them - I eventually decided to cut my losses, close this chapter of my life, give up trying to sort this out with them directly and just write a public review.

You may ask... "How are they still in business if they treat their customers like this?" The honest answer, they don't treat all their customers like this. They choose the ones that are important to them and deprioritise the ones that aren't. Repairing the warped door of our shed is obviously not as important as all their many, many other customers and important ‘large jobs’. There is something in there about taking pride in your workmanship, no matter how big or small the job.

Well, you know what they say… judge a person's character by how they treat those that cannot do anything for them. Bet Wendy Factory are also the type of people who are rude to waiters.

After our bizarre whatsapp exchange today I left them with this nugget of wisdom, thanks to my autocorrect, “Karma is a birch!" :D. Let's hope this birch drops a branch of good manners that bonks some sense into them.