Bad service, possibly a ****

Hello, I ordered products from wellora on the 29th September 2025, I have emailed them twice since then. They don't respond. The tracking number does not work and I can't get any help with being able to track my goods. I feel it is very bad service, and are my goods even coming? No phone numbers to even contact them. Very unhappy and worried as it cost me R699. It's a lot of money to lose, I am a pensioner.