WORST ONLINE SHOPPING EXPERIENCE EVER!

Made an online order on the 30th Jan 2017. Payment was received, Order was confirmed and was being processed. On the 1st Feb, I get an email stating that they do not have stock of one of the requested items. I called in and spoke to the Nelson who as in charge of my order. I requested for the cancellation of the out of stock items and to please send the remaining in stock items. I received no communication from Nelson after our conversation. On the 2nd Feb, I emailed requesting a tracking number. I still received no communication from him. I called today again,05th Feb, and spoke to Nelson, the parcel is still not packed and I requested a cancellation. I requested to speak to the Online Manager [ Justin], he was in a meeting and I left a message with Nadia/ Nadine, he too seems least interested and has not returned my call. I requested via email, for Nelson to please confirm my cancellation, no response has been received. I will definitely not recommend consumers to purchase from this company. The staff are not interested in the customer, they are not interested in retaining customers but only in chasing customers. And Nelson has been trained extremely well in "chasing customers" rather than "retaining customers". Where I stand now, still waiting for Justin to contact me and still waiting for Nelson to confirm my cancellation. And guess what, they sitting with my money in their bank account!