Worst Customer Experience!

Dear Wellness Warehouse,

I ordered a few items on your website on the 6th March (order number: 145742). The order was split as you were waiting for stock.

On the 26th March, I sent you guys an email asking why no-one called me, to inform me that you are still waiting for stock. I paid your money in full on the 6th March. The customer service agent proceeded to say that there is no stock and I needed to be refunded. I sent all my details more than a week ago and I still have not received my refund! I sent another email asking why the refund is not reflecting in my bank account and I have not received any response (3 days later, still nothing!)

I am disgusted with your poor and pathetic service!! I spend so much money at your store each month and this is the service I get?

Please ensure that someone calls me from head office within the next 24 hours to solve my query, or I am taking this further!!!!

Going forward, I will purchase my items from Faithful to Nature, the service is much better there.