Pathetic service from Wellness Warehouse Online

I ordered goods online as part of the sale at Wellness Warehouse. I saw that the items were in stock and that X amount was available, I proceeded to purchase and waited for delivery. This never took place, neither did any communication from WW.

My response to WW this week, after being told they no longer have stock and asking if I'd like a refund, is as follows:

Firstly, I would like to state that when I placed and paid for my order it said these things were in stock, I especially remember there being about 8 bottles left.

Then I received an email asking if I'd like for all items to be delivered at once or individually, as not all was available at the time on 12 March. I responded and received no further communication.

Then I enquired as to when I could expect delivery on 1 April. No response was forthcoming. This was not an April fool's joke.

I proceeded to call on several occasions, only to have the phone go unanswered and not be able to leave a voice message as the recipient's mailbox was full.

I finally get a response from Wellness on 4 April informing me after a MONTH that they do not have stock. This after everything I've mentioned above, as well as the fact that you've been happy to deduct the funds from my account and not say a word about not having stock. Money I could have used for other things.

If I had not emailed and persistently called would you have said anything at all???

How convenient that suddenly you no longer have stock. You asked whether I would like a refund as you 'will not receive stock anytime soon', would you have just kept my cash until then???

I find this service absolutely despicable.