Over 13 days and still NO Delivery or date given on Order Number #***

On the 2nd April 2020, I made an online order through the Wellness Warehouse website. As of 14 April 2020 my order had not been received, and still came up as processing. I requested the delivery date as well as the option to either cancel the order or have the order boxed and ready for me to collect at a store. Besides a random apology, none of my actual requests have been answered or acknowledged. No delivery date has been given, and no option to cancel the order or option for me to collect put forward. Today is 15 April and I have still not received any further correspondence from the Wellness support team. I made an online order on the same day with Faithful to Nature, which I received within 5 working days. All I want is a delivery date, and if it is far down the line then the option to cancel the order or collect it from a store. I ordered organic feminine products well in advance knowing there was a delay, and at this point in time, I'm having to go an buy somewhere else given the delay of 13 days of a simple delivery. Yes, we are in tough times, but if Faithful to Nature can deliver in days, it fails me why Wellness cannot, and then will not offer any solutions only a meaningless apology. Please help!