KO
Kobus O

1 reviews | Active since Mar 2010

08 May 2017, 14:44

Oops we do not have stock but thanks for giving us your money

<p>I ordered products online and paid on the 1st May 2017. Thre must have been limited inventory as I could only order 2 or three of each product. Delivery was qouted as 3-5 working days. On the second they sent me a mail to note that payment is confirmed and they are busy packing my order. Late on the 3rd May they sent a mail noting a shortage of stock and gave me 3 options as to how they need to proceed. I selected that they phone me. Nothing happenend. On the 5th May they sent me another email, the same however less items were short of stock. I once again selected that they should call me. Up to date no one has phoned me and no delivery has been made. This is completely unacceptable. Wellness Warehouse should just cancel the order and refund my money. This is no the 8th day after I ordered and payed. Taking this long defies the purpose of ordering products online. I now have missed the deadline for which I needed the products anyhow.</p>

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Replies (1)
Wellness Warehouse
Wellness Warehouse's reply08 May 2017, 17:23
Official

Hi

We're so sorry that we didn't get it right this time. Can you please give us your order number so that we can look into it and get our Customer Services Manager to contact you.