1 reviews | Active since May 2017
Extremely BAD SERVICE and DELIVERY
<p>Order placed on 10 th May still not delivered and wellness warehouse full or excuses... to many to list.</p> <p> </p> <p>... they can contact me for further info if they cared to.</p> <p> </p> <p>**** website beware !</p>
We're so sorry that you had less than satisfactory service. This is definitely not the Wellness Way! Can you please provide your order number so that we can get in touch with you?
We're so sorry that you had less than satisfactory service. This is definitely not the Wellness Way! Can you please provide your order number so that we can get in touch with you?
1) Order was placed Wednesday 10th May and my payment was done 5 mins later via fnb.
2) Thursday no emails confirming you received it.
3) Friday I called +27 (21) **********
4) They said because you have had a fnb customer **** you before using fnb now you require the funds to show in your account first. No notice of this on your website and ALL my orders previously have been no problem. So because of one customer all fnb customers suffer INSTEAD of looking at the clients history and then releasing their orders. That is obviously to much work for wellness warehouse staff as they are to lazy.
5) They tell me that I will receive it Monday the 15th May (today).
6) Well to my surprise but not unexpected no delivery so when I call in the afternoon they now tell me you have no stock on some of the items I ordered even though ALL items were in stock when I ordered. They say there was a website problem. Another excuse which is not my problem.
7) They then offer to send in two shipments but instead of phoning the customer on Monday morning and tell them the problem and offer two shipments etc I sit at home and wait for my delivery and I HAVE TO CALL THEM because once again they to lazy to call me.
8) I told them not to send in two shipments and to get back to me when ALL stock is in or when these two shipments would arrive before I choose an option.
9) Then guess what ... I get an email 30 mins later (suspicious) that all stock is in and dispatched APPARENTLY - we have yet to see tomorrow if I get it.
But clearly again they couldn't care to call and say stock just came in we sending immediately - we are sorry etc. They just send a dispatched email.
Order nunber is: 97253
1) Order was placed Wednesday 10th May and my payment was done 5 mins later via fnb.
2) Thursday no emails confirming you received it.
3) Friday I called +27 (21) **********
4) They said because you have had a fnb customer **** you before using fnb now you require the funds to show in your account first. No notice of this on your website and ALL my orders previously have been no problem. So because of one customer all fnb customers suffer INSTEAD of looking at the clients history and then releasing their orders. That is obviously to much work for wellness warehouse staff as they are to lazy.
5) They tell me that I will receive it Monday the 15th May (today).
6) Well to my surprise but not unexpected no delivery so when I call in the afternoon they now tell me you have no stock on some of the items I ordered even though ALL items were in stock when I ordered. They say there was a website problem. Another excuse which is not my problem.
7) They then offer to send in two shipments but instead of phoning the customer on Monday morning and tell them the problem and offer two shipments etc I sit at home and wait for my delivery and I HAVE TO CALL THEM because once again they to lazy to call me.
8) I told them not to send in two shipments and to get back to me when ALL stock is in or when these two shipments would arrive before I choose an option.
9) Then guess what ... I get an email 30 mins later (suspicious) that all stock is in and dispatched APPARENTLY - we have yet to see tomorrow if I get it.
But clearly again they couldn't care to call and say stock just came in we sending immediately - we are sorry etc. They just send a dispatched email.
Order nunber is: 97253
Still NO responses from Wellness Warehouse.....
...and it's now Tuesday the 16th May and still NO DELIVERY.
Still NO responses from Wellness Warehouse.....
...and it's now Tuesday the 16th May and still NO DELIVERY.
Morning Mr Nel
We're so sorry about the miscommunication on our side. We have checked in with our Couriers and your parcel is due for delivery today. You can expect the delivery after 11am this morning.
One of our team members will be in contact with you during the course of the day.
Morning Mr Nel
We're so sorry about the miscommunication on our side. We have checked in with our Couriers and your parcel is due for delivery today. You can expect the delivery after 11am this morning.
One of our team members will be in contact with you during the course of the day.
The most unsympathetic phone call from customer service if have ever received.
It was if someone was holding a gun to her head.
She couldn't care about my situation and said hardly anything besides, 'I'll pass it on.'
It's a pity when staff don't care about the business they represent and it's a pity the owner can't take 1 min to call.
The most unsympathetic phone call from customer service if have ever received.
It was if someone was holding a gun to her head.
She couldn't care about my situation and said hardly anything besides, 'I'll pass it on.'
It's a pity when staff don't care about the business they represent and it's a pity the owner can't take 1 min to call.