DISASTROUS ONLINE SHOPPING EXPERIENCE

I decided to shop online with Wellness Warehouse only because of the situation we are in. I believed as a pensioner of 70 it would be the best way. It has turned out a disaster. I placed a large order with them on Thursday 23rd April. I called on Monday 27th April to add one item and was advised by their online shopping manager Michele Hughes, that delivery would be this last Wednesday 29th April. There was no delivery. I had one response from my email yesterday 30th April, saying they would 'escalate to the online team to investigate and rectify'. I had no further response to my emails. Today I found out there were no deliveries on public holidays. I have just received a shipping order, so there are obviously some staff working. Despatch Monday 4th May, delivery Tuesday 5th May! Almost two weeks since I placed my order! It is an absolute disgrace that I wasn't advised and given the opportunity to proceed or cancel. They have shown a complete lack of courtesy and consideration with no apology or explanation for the delay. At any time, this would be unacceptable, but it's so much worse now. I have asked to cancel the order immediately and to refund me. I will have to wait and see of they do. I will continue to shop directly at my local branch but never again online. Shame on you Wellness for causing me so much stress.