COMPLAINT ABOUT WELLNESS WAREHOUSE GARDENS

Dear Sir/Madam

I am writing today to complain of the poor service I received from your Gardens, Cape Town branch. The branch was out of stock of an item I wanted and I was told to write my details in a book and that it would be ordered for me. Today is a week and a few days later and I have still not received a call from the staff.

I proceeded to call the branch today to inquire about my order. A woman by the name of Lungisa assisted me and she told me that the order had not arrived. I then asked when it would arrive and she couldn't say.

I then asked that she take my details and do further investigation. She called me about 30mins later only to tell me that her colleague had not placed the order. I'm FURIOUS as this product is something I depend on for my health and one of your staff members have failed to do their job properly. I am now having to go without it for who knows how long. How is it possible that something written down gets ignored? I would understand if I'd written on a small piece of paper but this was in a book I assume is used for orders.

As a devoted customer, I hope you will work to resolve my problem and find a solution. I trust that you will take my complaint seriously - after all, you promote healthy living and in order for me to do so, I would need this product.

I look forward to your prompt response.

P.S: The item I wanted is the following:

https://www.wellnesswarehouse.com/nutri-herb-tranquigen-350mg- ********** ********** /

Regards,

Nicole