Bad service - online order

I placed an order online on 26 January 2022. When I checked the status of the order on 29 January 2022, it still indicated "awaiting courier pick-up". I emailed the support desk and received a response on 31 January 2022 stating that they do not use Pargo delivery services anymore and that I should respond with an alternative delivery address. I think its totally unacceptable that I had to follow-up with WW before they informed me of this. The expected delivery date is now 3 February 2022 - more than a week later.