Absolutely poor after-sales service!

I bought an OmniBlend Blender at Wellness Warehouse, I was very happy with this purchase until the blender broke. I have returned the Blender to the shop in Wembley Square on the 1st of October. After 2 weeks I decided to contact Wembley Square. The blender was only collected after 12 days! <br> How is it even possible it takes so so long? Mind you, we are talking 'collection' only! This means the repairs have not even begun yet. I do not run a coffee shop, but I have a morning routine where I have a breakfast smoothie. So I want to have this fixed within 7 days, not 4 weeks.