**** ARTISIT AND *****!!!

This guy, Francis, is a ***********. I found him online after my Samsung fridge stopped getting cold. He said he would come out and see what he could do to fix it. Which he did and we paid him. A few hours later, he calls to say that he never received the payment. When I checked on my transactions, it also did not show up. So as I thought I had made a mistake the first time, I made a second payment and sent him a screenshot. After that, I checked my banking app again and realised the second payment did not show either and yet I have a screenshot proof that I made the payment. I called the bank and they confirmed that both payments did go through, but because it was made with a credit card, it won't show on the app. I informed Francis about it and he said he would let me know when the second payment comes through and then reverse it. The next day, our fridge stopped working again. I contacted him again and he said he will come back the next day to see as he did give a 6 month guarantee. He did come out yes, this time with a friend and said he just need to replace the sensor. All great... 2 days later, the same thing happens!!! Our fridge is not getting cold anymore. I called him and he said he would come out but never said when. Later that same day I sent him a message asking when he would come and he said the next day. The next day came and he is a no-show. I send him messages and refuses to reply. I have tried calling him a few times and he does not answer. So not only did he not fix our fridge, but he **** about the 6 month guarantee (breech of contract) and is a *****.