Worst experience ever on an online purchase

Order no:4599. Requested a refund as I've been waiting for my order from August 20th. They said they will take it up with their team and come back to me via whatsapp but till today still no respond. Only thing that I need now is my money back please Welle Official. I'm tired now of waiting for your empty promises. I want my money back please please. Worst experience ever of an online purchase. I hope people see our reviews and stop buying from you..mxm