Welle Official... So disappointing.

I have to say, I am very disappointed with how these guys handle their business. They make promises on their website but they can't even fulfill those promises - Like "Orders will be processed and shipped within 3-7 Days"

I placed an order for sneakers on the 7th of February and until today, the order is still "Being processed". No one has the appetite to explain what that means. I ordered this for someone's birthday on the premise that I would get it within the "promised" delivery period. Needless to say that the birthday has now come and gone and I was the idiot who showed up to someone's birthday without a gift.

I have followed up everywhere, starting with the online chat, Email and WhatsApp, all with no luck at all. Firstly they never responded to the chat online - I kept refreshing and nothing. Secondly, they took 6 days to respond to my email with a one liner " Your order is being processed". Lastly the guy on WhatsApp - the less said about that the better, he just reads your messages and keep quiet. When he eventually responds(after a 100 follow up texts), he also gives the same one liner, "we are busy processing the shoe" - What the hell does that mean? All I have been asking is "WHEN CAN I EXPECT DELIVERY FOR THE ORDER?" that is not getting the attention. Can someone there answer that question for me??

Had I known that my experience with you would be so horrible, I would have gone to more reputable outlets and bought the sneakers from there. Worst mistake I made was believing the reviews on their website, not even a single negative review - but here, a LOT of us are quite unhappy.

At this point, I'm not even sure if they are worth the 1 star, I think it's time we introduce negative star ratings. Your customer service needs to improve drastically - we support you and the least we deserve is some respect.

I hope that this comment will get them to give me some attention. And most IMPORTANTLY - Improve their customer service!!!