Waiting for refund

I ordered my shoes(Alexander McQueen) on the 02 of April…I did follow up with them almost everyday via WhatsApp and email, on Tuesday I was told that the shoes are out of stock I opted for a refund since yesterday they’re not responding my WhatsApp nor my email…I have used the customer WhatsApp and management WhatsApp… up to this far I am waiting for my refund in the dark..All I want is my money 🙏🏽☹️