JH
Jacques H
1 reviews | Active since Oct 2016
26 Jan 2023, 11:03
Poor service
Order 7087 placed and paid on 8 January 2023. It is 26 January 2023 now and we do not even have a tracking number
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Welle Official's replyOfficial
08 Feb 2023, 13:44 Good day Jacques.
Trust you are well
Thank you for taking the time to let us know about this issue and to review us on this platform.
Firstly, our apologies for the delays in the order and the bad experience you had to go through with in terms of communication. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We can see on the system that your order was refunded and the funds should be in your account. The refund was done on the 1st February 2023. We will however look into this and give you an update on the refund that has been done to make sure that the funds were received.
We have escalated this matter to the Welle Official management team and they will be in contact with you.
Best Regards,
Welle Team !
Trust you are well
Thank you for taking the time to let us know about this issue and to review us on this platform.
Firstly, our apologies for the delays in the order and the bad experience you had to go through with in terms of communication. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We can see on the system that your order was refunded and the funds should be in your account. The refund was done on the 1st February 2023. We will however look into this and give you an update on the refund that has been done to make sure that the funds were received.
We have escalated this matter to the Welle Official management team and they will be in contact with you.
Best Regards,
Welle Team !
Welle Official's reply08 Feb 2023, 13:44
Official
Good day Jacques.
Trust you are well
Thank you for taking the time to let us know about this issue and to review us on this platform.
Firstly, our apologies for the delays in the order and the bad experience you had to go through with in terms of communication. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We can see on the system that your order was refunded and the funds should be in your account. The refund was done on the 1st February 2023. We will however look into this and give you an update on the refund that has been done to make sure that the funds were received.
We have escalated this matter to the Welle Official management team and they will be in contact with you.
Best Regards,
Welle Team !
Trust you are well
Thank you for taking the time to let us know about this issue and to review us on this platform.
Firstly, our apologies for the delays in the order and the bad experience you had to go through with in terms of communication. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We can see on the system that your order was refunded and the funds should be in your account. The refund was done on the 1st February 2023. We will however look into this and give you an update on the refund that has been done to make sure that the funds were received.
We have escalated this matter to the Welle Official management team and they will be in contact with you.
Best Regards,
Welle Team !