Poor customer service and communication.

I bought a sneaker and they delivered a wrong size on the 6th of February and I returned the sneaker back on the 7th February and I was communicating with Clayton and he told me that an exchange will be processed as soon as receiving today is the 22nd of March I have received anything every time I call there’s no answer and when you send a message they only respond when they feel like and everytime I ask how far are you with the process he will tell me that they haven’t processed exchanges However they sometimes do not respond you can send the 5 Messages they will not say anything. The last time he responded he asked me if I will accept a refund I said yes that was on the 13th of March till this day I have sent him 5 messages already he is not saying anything, really what do you call that what kind of a service is that. I told him this was initially a gift for January it’s March now Clayton is not responding any of my messages I don’t know if you are ******** me or what but I don’t think the is a company that operates like this no ways. They will never comeback to you immediately you sent them a message this is no on you can’t run a business like this. I’m so angry I want my money back.