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David M
1 reviews | Active since Oct 2018
24 Jan 2023, 19:34
Pathetic service
Pathetic service. Ordered size 5 sneakers, for my Son, early December 2022. I received size 4.5, tried to contact them in any possible way to no avail. They only responded in January and told me to send back the pair whereas their policy say they will send correct merchandise at their costs. Never seen such bad service
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Welle Official's replyOfficial
08 Feb 2023, 13:50Good Day David,
Trust you are doing well
Thank you for taking the time to let us know this issue and to review us on this platform.
Trust you are doing well
Thank you for taking the time to let us know this issue and to review us on this platform.
Firstly, our apologies for the delays in delay of your order and the bad experience you had to go through with in terms of communication. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to the management team and they will be in contact with you.
Best Regards,
Welle Official !
We have escalated this matter to the management team and they will be in contact with you.
Best Regards,
Welle Official !
Welle Official's reply08 Feb 2023, 13:50
Official
Good Day David,
Trust you are doing well
Thank you for taking the time to let us know this issue and to review us on this platform.
Trust you are doing well
Thank you for taking the time to let us know this issue and to review us on this platform.
Firstly, our apologies for the delays in delay of your order and the bad experience you had to go through with in terms of communication. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to the management team and they will be in contact with you.
Best Regards,
Welle Official !
We have escalated this matter to the management team and they will be in contact with you.
Best Regards,
Welle Official !